In the realm of Lean Six Sigma, identifying customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This structured representation deconstructs complex processes into smaller, focused elements. The CTQ Tree emphasizes those characteristics that are absolutely essential to customer satisfaction, ser… Read More

The Define phase of a Lean Six Sigma project is pivotal to success. It sets the stage for all subsequent phases by clearly defining the project scope, goals, and expectations. , Therefore, achieving stakeholder alignment during this phase can be difficult. Stakeholders may have conflicting interests, priorities, and perspectives, which can lead to… Read More

Achieving success within the Lean Six Sigma framework relies heavily on a thorough understanding of Critical-to-Quality (CTQ) characteristics. CTQs represent the attributes that directly influence customer satisfaction and product performance. By pinpointing these crucial CTQs early in the process, organizations can focus their improvement efforts … Read More